Terms & Conditions

These conditions apply to the use of this Website and by accessing this website and/or placing an order you agree to be bound by the conditions set out below.

PRICING

All prices on this site are based on USD ($).  You are required to pay delivery charges at the checkout stage based upon the appropriate delivery zone as set out in Checkout page. Delivery to USA/Canada - no additional fees are due upon delivery.
 

Shipping to UNITED STATES

How to estemate your shipping cost? Shipping cost is applied after you add product to the shopping cart and proceed to the checkout page (it will automatic calculate shipping cost) 

All orders are shipped from Europe with DHL Express. All orders are delivered to door.

Delivery cost include full insurance on purchase price.

No additional fees are due upon delivery including Sales tax, Import/Customs duty fees or any other hidden fee

Shipping to CANADA

How to estemate your shipping cost? Shipping cost is applied after you add product to the shopping cart and proceed to the checkout page (it will automatic calculate shipping cost) 

All orders are shipped from Europe with DHL Express. All orders are delivered to door.

Delivery cost include full insurance on purchase price.

No additional fees are due upon delivery including tax, Import/Customs duty fees or any other hidden fee

We are CETA registered member (The Comprehensive Economic and Trade Agreement or CETA, is a trade agreement between the EU and Canada).

Products originating in the European Union, on importation into Canada, and products originating in Canada, on importation into the European Union, benefit from preferential tariff treatment of this Agreement

- The deal eliminates approximately 99% of all import duties between the EU and Canada (including our products)

PAYMENT

The total cost of your order is the price of the goods and delivery charges as set out in secure Checkout page. Payment can be made by Paypal, Credit Card / Debit Card by Paypal  (support most major credit or debit cards ,no paypal account required) , Credit Card / Debit Card (Stripe),  Bank Wire transfers.
Orders passed by Paypal are NOT subject to 2.2% transaction fee or any other additional fee.

We do not collect your credit card data, instead we use a secure merchant gateway where you can safely enter your credit card information.

WARRANTY

All RSEAT products carry a defect period and a manufacturer part warranty of 5 year (five year) . If any part is damaged or deffective we will replace it for our charge and deliver it to your door.

INVOICING

An invoice will be provided when you receive your order. If you require the invoice to be sent under separate cover - e.g. if your purchase is a gift to be sent to the recipient - please indicate this in your order.
 

GUARANTEE

RSEATAMERICA.COM (RSEAT Factory store for USA/Canada) guarantees that the purchased goods were free of material and manufacturing flaws at the time of the transfer of the goods and that they have the guaranteed quality set down in the contract.Upon receipt, the customer must inspect the goods immediately for flaws and quality. The guarantee is for 60 months after shipment. With complaints, the purchase date must be proven with the invoice provided you with the products. The guarantee does not cover normal wear and tear, and misuse, improperly installed or improperly tightened screws are not covered by the warranty. The guarantee expires if the customer changes the goods delivered. With defects which are the fault of the buyer because of improper handling, the buyer is committed to file a damage claim with DHL and we will send new replacement parts.

 

DELIVERY

Packages are generally dispatched within 1-2 days after receipt of payment and are shipped via DHL. All packages are shipped to your door. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. Special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected. Packages are generally dispatched within 1-2 days after receipt of payment. Motion simulators are dispatched within 15 days after receipt of payment. The package(s) has full insurance of the purchase price. If package is damaged by DHL we will replace all damaged items at no further charge or fee.
 

DELIVERY INFORMATION

We call your attention to the need, on the day of receipt of your package to check its status by opening and checking its state inside.
Indeed the package may be in perfect cosmetic condition outside, but if the package has been dropped on one side or the seat frame could be damaged.
In case of problem please contact us right away.
We remain at your disposal, you can contact us on the email sales@rseatamerica.com(RSEAT factory store)
 

REGISTRATION

The personal information which you are required to provide when you register as a customer must be true, accurate, current and complete in all respects. You must notify us immediately of any changes to the personal information by contacting us by email. You must not impersonate any other person or entity or use a false name or a name that you are not authorized to use.
 

INDEMNITY

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of conditions by you or any other liabilities arising out of your use of this website, or by the use of any other person accessing the website using your shopping account and/or your personal information.
 

CONTRACT

Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
 

ENTIRE AGREEMENT

These Terms & Conditions, together with our current website prices, delivery details, contact details and Privacy policy set out the whole of our agreement relating to the supply of the goods to you by us. The company accepts responsibility under these terms & conditions for its commitment to you.
 

PERSONAL INFORMATION

RSEATAMERICA.COM  only collects personal information from our online visitors on a voluntary basis and only during registration or placing an order.  Visitors purchasing goods and services online will need to provide name, mailing address, telephone number and email address. Your telephone number may be passed on to the carriage company we employ to deliver your goods. These details allow us to process your order and, subsequently, keep you up to date with the status of your order.
 

HOW THIS INFORMATION MAY BE USED

When you register with rseatamerica.com Store, you will be asked to provide personally identifiable information. We will not share your information with parties outside our organisation (except to the extent required by law, court order, or as requested by other government or law enforcement authorities). If at any point you wish to have your name removed from our database, you can do so by sending an email to sales@rseatamerica.com with the subject 'unsubscribe’.
 

SAFEGUARDING PERSONAL INFORMATION

We will only collect personally identifiable information to the extent deemed reasonably necessary to serve our legitimate business purposes and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. We reserve the right to make changes to this policy.  
 

SECURITY

When you place an order with us using our secure online order form and web browser such as Microsoft’s Internet Explorer, Mozilla Firefox or Google Chrome, the order is encrypted.  The use of SSL encryption scrambles data sent from the browser to the rseatamerica.com server in a way that only rseatamerica store can access.
 

CONTACT

Please use our contact form - Click Here

Last updated February 1, 2023