To protect your security and privacy, bank cannot provide us with information about why your payment was declined. Because of this, you most likely need to contact your bank directly to solve payment issues.
Here are some steps you can take to resolve payment errors:
1. Verify that you entered your payment information correctly during your order.
2. Make sure you have funds available in your bank or card to cover the order cost, take into account the payment processing fees and currency conversion rate maybe lower than you thought. You may try to place a smaller order to isolate the problem.
3. Change the payment method and try again, for example if you have tried to pay with Skrill you could try again with Paypal or vice versa. Please note that you don't need a Paypal/Skrill account to pay, you can pay directly with your card by clicking Paypal/Skrill option and enter your card details there. In general Paypal accepts more card types comparing to Skrill.
4. Contact your bank or credit card company. Your bank may flag any unexpected activity on your account. This includes first-time orders and high-value purchases, regardless of the amount of funds available or credit limit. Your bank may require your verbal authorization to proceed with a transaction.
If you are still unable to resolve the issue, please contact us
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