Return Policy

Return Policy
Please contact us prior to returning the item to obtain a Return Authorization (RMA number).

You can request a retun here: Returns

How to Return an Item
If you are not fully satisfied with your purchase you can return your items (in its original packaging, freight prepaid by you) within 30 days with a full refund.  If your notification to return is received in writing after 30 days of receipt of goods unless authorized, late returns will be rejected. Within 30 days you are only liable for return freight. Please note that any free of charge items received when purchasing the returned product(s) must also be returned or paid for in full. No returns will be accepted without prior written authorisation from RSEATAMERICA.COM (RSEAT Ltd.). Please be sure to contact us prior to returning your purcahse.
 

Non-Defective Items 
If you are not fully satisfied or change your mind you can return your items within 30 days with a full refund. However, you are responsible for all return shipping costs on non-defective items, as well as a restocking fee of 25%. You are responsible for paying return freight. Freight fees range from $90.00USD  up to $600.00 USD. Please note that the return Freight fees are larger that the fees you pay for delivery when placing your order with rseatamerica.com as we are unable to use our discount pricing (with UPS) when we returning freight in our warehouse.  

 
Defective, damaged Items Return Policy
Be sure to carefully inspect all Item (freight) deliveries for damage before signing the bill of lading as freight handling charges cannot be refunded. If item(s) arrive damaged or defective, you must note this on the shipping receipt and refuse delivery to avoid paying return freight charges. Otherwise you will be responsible for return freight charges back to us. Please contact us before you refuse the delivery as we are able to send replacement parts for your damaged items in delivery for our charge. Please note that you will be responsible for the additional freight costs in the following instances:

  • You miss your delivery appointment
  • You refuse or return a non-damaged, non-defective item

 
 
Packing and Sending Your Return
When sending an item back to RSEATAMERICA.COM, please ensure the following: The item is in its original box with all original packaging, accessories, tools and documents. Returned items missing original packaging, accessories or documents are subject to a restocking fee. The product is securely and properly packaged to avoid damage in transit.
 
Restocking Fees
A restocking fee of 25% will be assessed in the following situations.

  • Orders "Refused" without authorization for return
  • Non-defective merchandise is returned to us as "deffective"
  • Merchandise that has been visibly used or worn
  • Any return that is not the result of defective/damaged merchandise or a shipping error
  • Returns that were shipped back after 30 days of the date received will be rejected.

IMPORTANT: Before you return any product, please email us at sales@rseatamerica.com or use our contact form.


Our Factory Warehouse Address

RSEAT Ltd.
West Industrial Zone,
5300 Gabrovo, Bulgaria
for RSEAT Ltd.
phone: 00359888496886

Testimonials
Dear RSeat, I just have to do a follow-up on my purchase. Shipment came on time as promised. I don't know how you got it here so fast. The product was packed very well and there were no casualties. I ...
Rheinald Jewett on 11/03/2017 5
The service was fantastic and quick. Technical support reached out next day and within a few days it was being repaired and back to me quicky
Derek on 26/10/2016 5
Hello I would like to tell you about my experience at Rseat when I bought my RSeat Formula v2 .. I was nervous because many people were saying on the forums that the modul comes with full scratch ... ...
Yves on 30/05/2017 5
I had a good experience when I purchased my rig from Rseat. My only negative thing to say is that I wish the keyboard arm could have been mounted on either side of the rig. Other than that it's a real...
Mark on 31/10/2016 5
I've had the rs1 rseat for about three months and i can't stress enough how much i love this thing, since the shipping (to Mexico) everything has been great, the quality of the materials, the look, ev...
Andoni on 27/10/2016 5
I love my RS1 rig. it's extremely well built and exactly what I wanted out of a racing rig. What I have not been very happy with is support. emails are often left unresponded and questions unanswered...
Nicolas Puello on 26/10/2016 4
So happy with the entire experience with Rseat. The N1 arrived in days, not a scratch on it, very well packaged for such a long trip. Assembled in no time, very sturdy. Customer service was outstandin...
Chris Jeffries on 22/12/2017 5