Return Policy

Return Policy
Please contact us prior to returning the item to obtain a Return Authorization (RMA number).

You can request a retun here: Returns

How to Return an Item
If you are not fully satisfied with your purchase you can return your items (in its original packaging, freight prepaid by you) within 30 days with a full refund.  If your notification to return is received in writing after 30 days of receipt of goods unless authorized, late returns will be rejected. Within 30 days you are only liable for return freight. Please note that any free of charge items received when purchasing the returned product(s) must also be returned or paid for in full. No returns will be accepted without prior written authorisation from RSEATAMERICA.COM (RSEAT Ltd.). Please be sure to contact us prior to returning your purcahse.
 

Non-Defective Items 
If you are not fully satisfied or change your mind you can return your items within 30 days with a full refund. However, you are responsible for all return shipping costs on non-defective items, as well as a restocking fee of 25%. You are responsible for paying return freight. Freight fees range from $90.00USD  up to $600.00 USD. Please note that the return Freight fees are larger that the fees you pay for delivery when placing your order with rseatamerica.com as we are unable to use our discount pricing (with UPS) when we returning freight in our warehouse.  

 
Defective, damaged Items Return Policy
Be sure to carefully inspect all Item (freight) deliveries for damage before signing the bill of lading as freight handling charges cannot be refunded. If item(s) arrive damaged or defective, you must note this on the shipping receipt and refuse delivery to avoid paying return freight charges. Otherwise you will be responsible for return freight charges back to us. Please contact us before you refuse the delivery as we are able to send replacement parts for your damaged items in delivery for our charge. Please note that you will be responsible for the additional freight costs in the following instances:

  • You miss your delivery appointment
  • You refuse or return a non-damaged, non-defective item

 
 
Packing and Sending Your Return
When sending an item back to RSEATAMERICA.COM, please ensure the following: The item is in its original box with all original packaging, accessories, tools and documents. Returned items missing original packaging, accessories or documents are subject to a restocking fee. The product is securely and properly packaged to avoid damage in transit.
 
Restocking Fees
A restocking fee of 25% will be assessed in the following situations.

  • Orders "Refused" without authorization for return
  • Non-defective merchandise is returned to us as "deffective"
  • Merchandise that has been visibly used or worn
  • Any return that is not the result of defective/damaged merchandise or a shipping error
  • Returns that were shipped back after 30 days of the date received will be rejected.

IMPORTANT: Before you return any product, please email us at sales@rseatamerica.com or use our contact form.


Our Factory Warehouse Address

RSEAT Ltd.
West Industrial Zone,
5300 Gabrovo, Bulgaria
for RSEAT Ltd.
phone: 00359888496886

Testimonials
I would just like to say I made the right decision in choosing your product it is everything and more than I expected, excellent quality and workmanship. My package arrived on time in excellent condi...
Yurgen on 07/12/2016 5
I ordered the Base Model N1 Seat on a Friday in late February, 2017, and it was shipped to me directly from the European Factory in 2 big boxes within a week. Superb Tracking, with high visibility and...
Ron in Seattle on 14/03/2017 5
Simply amazing!! Took my expectations and blew it out the water! The detail and quality is just excellent! Customer service was also simply awesome when it came to pricing and availability! If you're ...
Steven Pinto on 06/12/2016 5
I've had my rSeat for 2 years now and it's been perfect! Not a single issue, sturdy as can be. Having Fanatec wheels, V3 pedals the rig gets a workout with force feedback and doesn't budge. Easy to...
Kurt Polter on 02/11/2016 5
I have an RS1 seat with the large TV stand (55' TV on it), with speaker holders and the shifter extension. Thurstmaster T500RS set attached. I've upgraded from a Playseat that I used to have before. ...
Aron on 26/10/2016 5
I purchased an Rseat N1 and several accessories in March of this year. I live on the West Coast of Canada and my seat had to travel over 8,000 Km to get here. It arrived in great condition, was packag...
Brian Pyke on 09/11/2016 5
I have owned the RSEAT W-Stand for about 1 year now, and I would sum it up in 1 word: QUALITY! From the moment I unboxed it, I was very impressed with the craftsmanship and high-quality that the W-Sta...
Brady Baxter on 26/10/2016 5