Return Policy

Return Policy
Please contact us prior to returning the item to obtain a Return Authorization (RMA number).

You can request a retun here: Returns

How to Return an Item
If you are not fully satisfied with your purchase you can return your items (in its original packaging, freight prepaid by you) within 30 days with a full refund.  If your notification to return is received in writing after 30 days of receipt of goods unless authorized, late returns will be rejected. Within 30 days you are only liable for return freight. Please note that any free of charge items received when purchasing the returned product(s) must also be returned or paid for in full. No returns will be accepted without prior written authorisation from RSEATAMERICA.COM (RSEAT Ltd.). Please be sure to contact us prior to returning your purcahse.
 

Non-Defective Items 
If you are not fully satisfied or change your mind you can return your items within 30 days with a full refund. However, you are responsible for all return shipping costs on non-defective items, as well as a restocking fee of 25%. You are responsible for paying return freight. Freight fees range from $90.00USD  up to $600.00 USD. Please note that the return Freight fees are larger that the fees you pay for delivery when placing your order with rseatamerica.com as we are unable to use our discount pricing (with UPS) when we returning freight in our warehouse.  

 
Defective, damaged Items Return Policy
Be sure to carefully inspect all Item (freight) deliveries for damage before signing the bill of lading as freight handling charges cannot be refunded. If item(s) arrive damaged or defective, you must note this on the shipping receipt and refuse delivery to avoid paying return freight charges. Otherwise you will be responsible for return freight charges back to us. Please contact us before you refuse the delivery as we are able to send replacement parts for your damaged items in delivery for our charge. Please note that you will be responsible for the additional freight costs in the following instances:

  • You miss your delivery appointment
  • You refuse or return a non-damaged, non-defective item

 
 
Packing and Sending Your Return
When sending an item back to RSEATAMERICA.COM, please ensure the following: The item is in its original box with all original packaging, accessories, tools and documents. Returned items missing original packaging, accessories or documents are subject to a restocking fee. The product is securely and properly packaged to avoid damage in transit.
 
Restocking Fees
A restocking fee of 25% will be assessed in the following situations.

  • Orders "Refused" without authorization for return
  • Non-defective merchandise is returned to us as "deffective"
  • Merchandise that has been visibly used or worn
  • Any return that is not the result of defective/damaged merchandise or a shipping error
  • Returns that were shipped back after 30 days of the date received will be rejected.

IMPORTANT: Before you return any product, please email us at sales@rseatamerica.com or use our contact form.


Our Factory Warehouse Address

RSEAT Ltd.
West Industrial Zone,
5300 Gabrovo, Bulgaria
for RSEAT Ltd.
phone: 00359888496886

Testimonials
I've had the rs1 rseat for about three months and i can't stress enough how much i love this thing, since the shipping (to Mexico) everything has been great, the quality of the materials, the look, ev...
Andoni on 27/10/2016 5
RS1 seat with, buttkicker mount, mouse and keyboard, with a RS Stand T3L, with wheel, pedals and shifter from Fanatec. RS1 Pros: Amazing rig Really strong won't move Great looks Cons: Would ...
Rafael l on 26/10/2016 5
I ordered the Base Model N1 Seat on a Friday in late February, 2017, and it was shipped to me directly from the European Factory in 2 big boxes within a week. Superb Tracking, with high visibility and...
Ron in Seattle on 14/03/2017 5
I would just like to say I made the right decision in choosing your product it is everything and more than I expected, excellent quality and workmanship. My package arrived on time in excellent condi...
Yurgen on 07/12/2016 5
Love it. Only complaint I have is the shifter add on isn't really that solid. It has a little give for few mm that is barely noticeable but it is a flaw. Also I would think about perforating the butt ...
Patrick mcweeny on 27/10/2016 4
Overall product is great and extremely sturdy. Easy to put together, but tip for those getting accessories to check all instructions before starting and it will save you some time in loosening bolts....
Mark D'Alessandro on 26/10/2016 5
Just rec'd my 2nd RSeat rig - and its perfect - It came from RSeat to Wisconsin in perfect shape, the box looked a little beat up but the contents were wrapped and protected extremely well. I just got...
Michael Block on 27/10/2016 5